Pio Wallet || FAQ`S

Getting Started

How do I install ?

Go to .com and click the “Download” button, which will take you to the download page then click the download button to download the app directly from the page.

Do I need cryptocurrency to use ?

Having cryptocurrencies in your account (such as ETH, ERC-20, ERC-721, or ERC-1155 tokens) will allow you to trade, swap play games and much more.

How do I get funds (digital currency) into ?

You can easily buy tokens directly within by clicking “Buy”. Different networks and payment methods are available, though your options will depend on your region. You can also request funds from a friend by sending them a payment request, showing your QR code in person, or by sharing your public address.

How do I transfer my existing ETH and tokens to ?

You can send ETH and tokens from another wallet to a new account. Simply copy your new public address and go to your existing wallet or exchange to send funds to your new wallet address. You can find your address under account name (in the format 0x12r45...6HJ9).

How do I send ETH and tokens?

Click/tap the “Send” button on your wallet homepage.

Manage my digital assets

Which tokens does support?

supports majority of tokens. You may need to manually import some tokens to see them within .

Does support NFTs?

No, we are currently working on an NFT feature which would be available in the next update.

Can I exchange my tokens?

Yes! Use our Swaps feature to swap tokens inside .

Can I use a hardware wallet with ?

currently supports Trezor, Ledger, Lattice, Keystone, and AirGap Vault on Extension, and Mobile supports Keystone. We’re working on adding more hardware wallets to Mobile.

Payments

What is my public address?

A public address is a unique identifier that serves as a virtual location for your tokens; think of it like your bank account number.

How to deposit / receive / send?

Tap the “Send” button on the homepage, or tap “Receive” to show your QR code, copy your address, or request payment.

Swaps

How do I Swap tokens on ?

It’s as easy as hitting the Swap button, either on the Website or Mobile.

Why did my Swap fail?

A Swap may fail for various reasons, although the failure rate is low. The most common is when a transaction runs "out of gas". The "out of gas" error occurs when all the gas that was allocated for the transaction is consumed before the Swap could complete. To prevent an 'out of gas' transaction failure, we recommend using the default Network Fee amount that is provided by . When a Swap fails, some of the gas fees may be consumed by the network, but the asset you wished to swap from will remain in your wallet.
If a Swap fails, your funds will always be safe in your wallet. If your Swap fails more than once, please contact Support so we can investigate the underlying cause.

Why can’t I find a token on Swaps?

Behind the scenes, Swaps automatically aggregates available liquidity from leading DEXs and Professional Market Makers. If you can't find a token, it likely lacks the sufficient amount of liquidity.

What is slippage?

Slippage refers to the difference between the expected price of a trade and the price at which the trade is executed. Slippage is most prevalent with larger orders and during periods of higher volatility.

Why do I need to approve a token before Swapping?

Tokens are deployed with functionality that allows other smart contracts to move tokens. By approving the smart contracts, it now has permission to execute the peer to peer swapping behavior on your behalf. The Spend Limit permission is the total amount of tokens that are able to move when using Swap. By default, we set the allowance to a high value, so you don't have to approve your tokens every time you want to Swap, but you can always configure a lower amount using a Custom Spend Limit.

Does charge a fee on Swaps?

A service fee of 0.875% is automatically factored into each quote to support ongoing development to make even better.

Security

How do I keep my wallet safe?

Keep your account password safe
Make sure to not share your password with anybody.
Use on a personal device
stores the Secret Recovery Phrase, passwords, and private keys in an encrypted format locally on the device where it's installed.

Lost my password: How do I restore my wallet?

If you cannot remember your password, you must click on the forgot password link at the login page and create a new password.

Privacy of my accounts

When using with sites
keeps your wallet data private unless you authorize permission to share your account address. You will see a confirmation when websites request access to view your account address.
When using for transactions
Transactions made using are registered on Ethereum blockchain and are publicly available. If someone knows your account address, they can see the transaction is made by you because accounts on the Ethereum network are pseudonymous.

Use on a personal device

stores passwords, and private keys in an encrypted format locally on the device where it's installed.

Troubleshooting: Support FAQs

Why did my app crash?

Please ensure you are on the latest version of . If the issue persists, please contact support with details so that we can investigate the cause.

Why hasn't my balance updated?

This is typically caused by a bad network connection. We recommend trying a different network.

Why don’t I see my tokens?

You may need to add your custom token to in order to see it.

I can’t find the answer to my question. How do I contact Support?

The best method is to get in touch via the support page.

I found a bug, what do I do?

Get in touch with Support via the Support page.

I am unable to connect to a site

We recommend reaching out to the site first. If they are unable to assist you, visit our Support page, and we may be able to help.

Updating to latest version

Mobile updates would be available on our website for download for mobile users.

Additional Support & Content

Where can I go if I have more questions?

Our knowledge base, located on the Support page, has a huge range of articles on different topics. If you still need assistance, feel free to contact Support.

When using with third-party sites

keeps your wallet data private unless you authorize permission to share your account address. You will see a confirmation when websites request access to view your account address.

When using for transactions

Transactions made using are recorded on the blockchain and are publicly available. Others can only identify your transactions on block explorers (such as Etherscan) if they know your account’s public address.